NEXLAB / CUSTOMER CARE
Shipping information
Made on demand. Ready for your own orbit.
From order to dispatch
Made-on-demand pieces enter production after your order is placed. Production time is separate from the time your parcel spends in transit. Timing varies by item and destination; check any estimate shown for your order.
Destinations and shipping costs
Available delivery methods and charges are shown at checkout for your items and address. Review the final total before payment. If no delivery option appears, contact us for help.
Tracking and separate parcels
When tracking is available, use the dispatch update to follow your parcel. Items in the same order may arrive separately, with different dispatch dates and tracking references.
Customs
International deliveries may be subject to customs checks and applicable import charges. Any charges depend on the destination and shipping arrangement. Contact us if you need clarification before ordering.
Changes, delays and missing parcels
Need to change an address, or concerned about a delivery? Email nexlabdesign@naiohq.com with your order number. Changes depend on the order’s progress and may no longer be possible after production or dispatch. Delivery problems do not remove your applicable consumer rights.