NEXLAB / CUSTOMER CARE
Privacy policy
Your information and your choices.
Contact
For privacy questions or requests concerning your personal data, email nexlabdesign@naiohq.com.
Information used when you shop
Shopping can involve your contact details, delivery and billing information, selected items, payment status and order history. When you contact us, your message and contact details help us respond. Browser, device and cookie information may also be processed when you visit the store.
Why information is used
Information is used to process purchases, deliver orders, answer enquiries, protect the store and meet applicable legal obligations. The relevant lawful basis depends on the purpose, including contract, legal obligations, appropriate legitimate interests or consent. Optional marketing and tracking require the permissions applicable to your visit.
Services involved
Information needed for an order or enquiry may be shared with service providers involved in the storefront, payment processing, production, delivery and customer care. Processing may take place in other countries, subject to applicable data-protection requirements. The checkout platform’s own processing is described in the Shopify Consumer Privacy Policy.
Cookies and choices
Necessary technology supports essential store functions. Optional cookies and similar technologies depend on the applicable settings and your choices. Use Cookie preferences in the footer to access the available consent options. Browser controls provide additional ways to manage cookies.
Keeping information
Information is retained for the purposes for which it is needed, including handling orders and enquiries and meeting applicable recordkeeping and legal obligations. Retention depends on the type of record and its purpose.
Your rights
Depending on applicable law, you may request access, correction, deletion, restriction or portability, object to processing, or withdraw consent. Contact nexlabdesign@naiohq.com to make a request. You may also complain to the competent data-protection authority. Please do not send identity documents unless they are specifically requested through an appropriate process.